Contact Chamet

You can reach Chamet by email at [email protected]. Use it for anything: account trouble, an appeal, a payment that did not show up, a privacy or deletion request, a bug, or just an idea you think we should hear. A person reads each message rather than a bot firing back a canned reply.

Feedback that is not a problem at all is just as welcome. If a feature confused you, a page left a question unanswered or you simply had a great call, tell us; those notes shape what gets fixed next.

If a problem is happening during a call right now, tap report on the call screen before you email. It gives the reviewer the exact call details automatically, which beats reconstructing it from memory later.

Adding a few details up front usually means we can fix things in one reply instead of several.

Lots of questions already have a page. Free matches, the Reward Center and coins are on is Chamet free. Reports, blocks and data are on is Chamet safe. The step-by-step tour is how Chamet works, and putting the site on your phone is covered on the Chamet app page. For camera and connection fixes, try the help center.

Your email lands in a shared inbox that the support team works through in order, with anything safety-related moved to the front. Reports about minors, threats or blackmail are always handled first. Account, payment and feedback emails follow, and we reply from the same address so you can keep everything in one thread.

Appeals get a fresh pair of eyes. A different reviewer from the one who made the original decision looks at the report, the context you send and the account history, then either lifts the restriction, shortens it or explains why it stays. You will hear back either way, and you are welcome to add details later in the same thread.

Privacy requests, such as a copy of your data or full deletion, follow the steps in our privacy policy. We confirm the account belongs to you first, then carry out the request and tell you when it is done. Anything tied to an open report may be held until that report is closed, as the policy explains.

No one from Chamet support asks for passwords, one-time codes or card details, whether by email or during a call. We also cannot add coins, diamonds or balance to accounts on other apps, so anyone offering that in our name is not us. Forward anything suspicious to [email protected] and we will look into it.